Avoided conversations or meetings because you didn't want to risk another conflict? Lost your patience or let others push your hot buttons and regret it later? Would you be more assertive and maintain your composure when dealing with emotional customers, co-workers, family, or friends?
WHY SHOULD YOU ATTEND?
Success in our high-pressure world hinges not just on our technical skills, but also on our ability to deal effectively with others and remain energized at the same time.
We all have people who push our buttons. If that relationship is with our boss, colleagues, or clients, it can drain our energy, take us off track and infect the other areas of our life. The key is to find effective ways to work with them and build a positive, successful relationship.
Negativity Costs Many of us have learned to avoid, rather than deal with the bullies, know-it-alls, and other difficult people in our life because it is easier than confronting the source of the problem. But, overlooking the problem is the worst thing we can do.
We have more control than we might think. Nothing can change the fact that some people are simply more difficult to deal with. What we can change is our reaction. Building a rock-solid relationship with our boss, colleagues, and clients depends on being able to recognize and respond appropriately to their different behaviors and situations.
This workshop is MORE than just about learning effective communication skills. Learn successful strategies and tips for building a positive, productive relationship by knowing HOW to effectively respond, cope, and manage the impact of their behavior. End frustration. Act rather than react, and be more successful.
AREA COVERED
- Identify and control the impact of difficult people so that you can keep the situation from escalating further
- Differentiate the 4 types of attitudes and understand how they develop in order to keep your cool in a variety of situations
- Recognize 8 iconic types of difficult people from the avoider to the complainer and learn how to handle these unique situations and people by identifying the payoff
- Utilize various verbal and non-verbal communication techniques and situational strategies that you can use to de-escalate and effectively handle upset people
- Know how to act not react in solving situations so that you can approach your work and life with more confidence and enjoyment
- Effectively handle those that push your buttons including the know-it-all, the intimidation, and the gossiper, and feel less stress and more success in working and interacting with these people
- Know the payoff. Find out why a strategy that works on one difficult person may be devastating when used on another
- Use a 3-step approach to determine what course of action to take based on the S-O-S PrincipleTM and find personal ways to be more positive and optimistic
WHO WILL BENEFIT?
- Human Resources Professionals
- Health and Safety Reps
- Union Reps
- Supervisors, Managers, Directors (Team Leads)
- Executive Directors Not-For-Profit
Success in our high-pressure world hinges not just on our technical skills, but also on our ability to deal effectively with others and remain energized at the same time.
We all have people who push our buttons. If that relationship is with our boss, colleagues, or clients, it can drain our energy, take us off track and infect the other areas of our life. The key is to find effective ways to work with them and build a positive, successful relationship.
Negativity Costs Many of us have learned to avoid, rather than deal with the bullies, know-it-alls, and other difficult people in our life because it is easier than confronting the source of the problem. But, overlooking the problem is the worst thing we can do.
We have more control than we might think. Nothing can change the fact that some people are simply more difficult to deal with. What we can change is our reaction. Building a rock-solid relationship with our boss, colleagues, and clients depends on being able to recognize and respond appropriately to their different behaviors and situations.
This workshop is MORE than just about learning effective communication skills. Learn successful strategies and tips for building a positive, productive relationship by knowing HOW to effectively respond, cope, and manage the impact of their behavior. End frustration. Act rather than react, and be more successful.
- Identify and control the impact of difficult people so that you can keep the situation from escalating further
- Differentiate the 4 types of attitudes and understand how they develop in order to keep your cool in a variety of situations
- Recognize 8 iconic types of difficult people from the avoider to the complainer and learn how to handle these unique situations and people by identifying the payoff
- Utilize various verbal and non-verbal communication techniques and situational strategies that you can use to de-escalate and effectively handle upset people
- Know how to act not react in solving situations so that you can approach your work and life with more confidence and enjoyment
- Effectively handle those that push your buttons including the know-it-all, the intimidation, and the gossiper, and feel less stress and more success in working and interacting with these people
- Know the payoff. Find out why a strategy that works on one difficult person may be devastating when used on another
- Use a 3-step approach to determine what course of action to take based on the S-O-S PrincipleTM and find personal ways to be more positive and optimistic
- Human Resources Professionals
- Health and Safety Reps
- Union Reps
- Supervisors, Managers, Directors (Team Leads)
- Executive Directors Not-For-Profit
Speaker Profile
Beverly Beuermann-King
With an impressive track record spanning over 25 years, Beverly has been guiding her audiences toward mastering their reactions to stress, cultivating a culture of resilience, and achieving thriving, engaged lives through her innovative S-O-S Principle™ and Work Smart Live Smart presentations. Beverly works with teams and leaders to shift from stressed out to resilient, enabling them to be more engaged, productive, and healthy.
Upcoming Webinars
Maximizing Productivity with ChatGPT: AI Solutions for HR, …
Excel - Pivot Tables - The Key To Modern Data Analysis and …
New EEOC Report: Workplace Harassment Prevention Not Workin…
Human Error Reduction Techniques for Floor Supervisors
21 CFR Part 11 - Compliance for Electronic Records and Sign…
Form W-9 Compliance to Avoid Penalties: TIN Verification, B…
Transforming Change and Conflict into Diverse-Inclusive-Col…
Re-imagine Finance & Accounting Made Simple. Three Webinars…
Navigating 2025 Employment Laws: What Every Employer Needs …
Managing Difficult Employee Conversations
ChatGPT and Project Management: Leveraging AI for Project M…
Future Of Forecasting And Budgeting With Rolling Forecast
Handbook Overhaul 2026: Compliance, OBBB Act & Beyond
Internal Controls in Accounts Payable
The FMLA - An Employer's Guide to Compliance and Employee A…
Excel Power Skills: Master Functions, Formulas, and Macros …
Develop People Intelligence: Is Your Communication Style as…
The Impact of Artificial Intelligence on Your Workforce
AI in Everyday Work – help with Microsoft products
How to Document Employee Discussions and Why it is Important
Construction Lending And Real Credit Administration: Evalua…
The Anti-Kickback Statute: Enforcement and Recent Updates
Navigating FDA Inspections: From SOP to 483
2025 EEOC & Employers: Investigating Claims of Harassment …
2-Hour Virtual Seminar on DeepSeek R1 for Business and Mark…
Risk Analysis in the Medical Device Design Process
Introduction to Microsoft Power BI Dashboards
How To Get Control of Your Day, Life & Career - Time Manage…
AI Across the Business: Practical Use Cases for Founders an…
6-Hour Virtual Seminar on Learning the Highlights of Excel …
Female to Female Hostility @Workplace: All you Need to Know
Writing Effective 483 and Warning Letter Responses
FDA Recommendations for Artificial Intelligence/Machine Lea…
Language is Code - Intro to AI - Generative AI - ChatGPT an…
Understanding EBITDA – Definition, Formula & Calculation